SNiP Technical Support Hours: **Updated**
Monday through Friday from 8:00am until 8:00pm.

Live Remote Assistance Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. How to Get Support: You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. How It Works:     Step 1:  Fill out the form below then click continue. Step 2:  You are prompted to download a small virus-free plug-in which will connect you to a member of our support team. Step 3:  Your support representative will chat with you online to obtain the details of the problem. Step 4:  With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 5:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. Name: Email: Phone #: Description of Problem: Please fill out the fields above and click Continue to proceed.